This Online Privacy Statement describes how Helmis Financial Holdings (HFH) and its subsidiaries* (collectively, “HFH”, “our”, “us” or “we”) treat your information on Helmis.site and the other websites on which this Online Privacy Statement appears (“Website”), within the our mobile apps ("Mobile Apps") (together with Website, "Online Services"), as well as when you interact with us on social media sites and apps, through e-mails or advertisements displayed through online services operated by us or nonaffiliated third parties. By using our Online Services or interacting with us online, you agree and consent to the terms and conditions of this Online Privacy Statement. For more information about privacy as it applies to your financial account, please see the Consumer Privacy Statement for our product(s) you have.
Our Online Services collect information that identifies you, as well as online data about you. The types of information we collect may depend on which product or service you use. We often collect your name, account number, User ID, and e-mail address; and we may collect other Personal Information when you use our Online Services. For example, our Online Services may ask for third-party bank account information to complete a funds transfer or our Mobile Apps may also ask for images of checks you wish to deposit.
We use information to respond to your requests or questions. For example, we may use your information to process an application or complete a transaction that you requested. We may also use your information to redeem your rewards or send you an alert you signed up for. We use information for security purposes. We may use information, including your location information and IP address, to protect our company, our customers, and our Online Services from fraud, unauthorized transactions, claims and liabilities, and to manage risk. For example, if you have location services turned on while you are using the Mobile Apps, we may use that data to help identify potential fraudulent transactions.
We share this information among HFH family of companies, including HFH Loans, current and future HFH subsidiaries or affiliates, and with our Service Providers. For example, we may share information such as your phone number or e-mail address with Service Providers who send texts or e-mails on our behalf; information regarding your use of our interactive chat functionality, including the contents of your communications, with our Service Providers who enable us to provide this service; information with companies that operate or analyze our Online Services; information with third parties who perform advertising services on our behalf.
You can update your account profile online or by phone. If you have online access to your account, you can view and update your account profile, including your contact information, by logging in to your HFH account and updating your profile page. You can also call us to make changes to your account profile or marketing preferences. To stop receiving our promotional e-mails or texts, you can follow the instructions in promotional messages you receive from HFH. Even if you opt out of getting marketing messages, we may still send you transactional messages, including responses to your questions or information about your account.
How Long We Retain Your Data. We may keep personal data as long as necessary or relevant for the practices described in this Online Privacy Statement or as otherwise required by law. Actual retention periods vary depending on particular services and products.
